Privacy Policy

Dream Cabin Getaways (“Company,” “we,” “us,” or “our”) is committed to protecting personal information and privacy. This Privacy Policy explains how information is collected, used, and safeguarded when visiting our website, subscribing to communications, or making a reservation.

1. Information We Collect

Personal Information

We may collect personal information when voluntarily provided, including:

  • Name
  • Email address
  • Billing and payment details
  • Mailing address
  • Booking details (stay dates, guest information, preferences)
  • Messages and communication history

Automatically Collected Information

When visiting the website, we may automatically collect:

  • IP address
  • Device and browser information
  • Pages viewed and site interactions
  • Cookies and analytics data

2. How We Use Information

Information is used to:

  • Process reservations and payments
  • Send booking confirmations and check-in instructions
  • Provide customer support
  • Send newsletters or promotional emails (if subscribed)
  • Improve website functionality and guest experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

We do not sell personal information.

3. Booking Platform (OwnerRez)

We use OwnerRez as our property management and reservation platform.

When a reservation is made, personal information may be processed and stored by OwnerRez to:

  • Manage bookings
  • Process payments securely
  • Send reservation-related communications
  • Maintain guest records

OwnerRez acts as a service provider and processes data according to its own privacy and security practices.

4. Email Marketing (ConvertKit)

If subscribing to our newsletter or email updates, information is processed through ConvertKit, our email marketing provider.

ConvertKit may store and process:

  • Name and email address
  • Engagement data (such as email opens and clicks)

This information is used solely to send updates, promotions, and announcements. Unsubscribing can be done at any time using the link included in every email.

5. Sharing of Information

Information may be shared only when necessary with:

  • OwnerRez (reservation management)
  • ConvertKit (newsletter communications)
  • Payment processors
  • Service providers supporting operations
  • Legal authorities if required by law

All service providers are required to protect personal information.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website performance
  • Analyze traffic and usage
  • Remember user preferences

Cookies can be managed through browser settings.

7. Data Security

Reasonable administrative, technical, and physical safeguards are implemented to protect information. However, no method of transmission over the internet can be guaranteed completely secure.

8. Data Retention

Information is retained only as long as necessary to:

  • Fulfill reservations and operational needs
  • Meet legal, tax, and accounting requirements

9. Third-Party Links

Our website may contain links to third-party websites or booking tools. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from minors.

11. Your Privacy Rights

Depending on applicable laws, individuals may have rights to:

  • Access personal information
  • Request corrections
  • Request deletion (where permitted)
  • Opt out of marketing communications

Requests may be submitted using the contact information below.

12. Contact Information

Dream Cabin Getaways
📧 bookings@dreamcabingetaways.com